Delivery & Returns

Shipping 

All of Lālla rugs will be delivered free of charge throughout the United Kingdom. 

Estimated shipping time is 3-5 days via recorded delivery. 

For overseas purchases, a delivery charge of £50 applies (this is subject to change dependant on the location). 

For those clients who live in Central London, we would be happy to hand deliver and lay your rug at a time convenient, please contact us directly. 

Underlay 

An optional £50 charge for our recommended underlay can be included with all purchases.

Returns & Exchanges 

Lālla gladly accept returns. Please contact us within 7 days of delivery and return items back to us within 14 days. 

If you would like to make an exchange please contact us directly at lalla@lallalondon.co.uk and we would be happy to help. 

Buyers are responsible for return shipping costs and if the item is not returned in its original condition, the buyer is responsible for any loss in value.